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Excellence Quotient - Ex-Q

Ex-Q measures how your organization is performing on Excellence

Is your organization ready for recognition under the Canada Awards for Excellence program? Your Ex-Q is a good gauge to determine how your organization is performing. This 7-minute confidential survey will reveal to you how your organization measures up against some of the best in Canada.

Scale: 1=Strongly Disagree, 7=Strongly Agree
1. Think of your job in general. All in all, how do you feel about it most of the time? *This question is required.
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2. We generally respond quickly to customer inquiries and complaints *This question is required.
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3. Our organization cares about employees’ health and wellness *This question is required.
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4. Employee satisfaction is measured *This question is required.
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5. Employees are recognized appropriately (formally or informally) for good work *This question is required.
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6. I am proud to work here *This question is required.
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7. I feel that my opinion matters to the organization *This question is required.
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8. Results of employee satisfaction surveys are communicated back to employees *This question is required.
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9. I feel that I’m being treated fairly *This question is required.
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10. Our organization has continuously improved over the last 3 years *This question is required.
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11. In general, our employees think we are a great organization *This question is required.
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12. In general, we are meeting our financial performance goals as an organization *This question is required.
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13. We document important processes *This question is required.
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14. Our key work processes are reviewed regularly for ongoing improvement *This question is required.
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15. Our key suppliers assist us in our planning for improvement *This question is required.
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16. My ideas for improvement are encouraged *This question is required.
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17. I work reasonable hours *This question is required.
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18. We have a healthy workplace culture, where healthy lifestyle programs are supported and reinforced and a good level of support is provided to me (and others). *This question is required.
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19. In general, our processes are working well *This question is required.
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20. We measure customer satisfaction and are kept informed on how we are doing *This question is required.
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21. We look for ways to prevent errors / problems rather than making corrections later. *This question is required.
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22. Our primary focus is to meet or exceed customer / client needs *This question is required.
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23. Employees understand the overall aim or mission of the organization *This question is required.
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24. I receive adequate training to do my job well *This question is required.
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25. We incorporate customer/client input into the planning process *This question is required.
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26. I feel valued *This question is required.
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27. I like working here *This question is required.
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28. In general, our customers / clients think we are a great organization *This question is required.
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29. We incorporate employee input into the planning process *This question is required.
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30. Morale is good here *This question is required.
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31. We are easy to do business with – our customers can easily get feedback and assistance when needed *This question is required.
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32. Employees are kept informed on the progress the organization is making in meeting goals *This question is required.
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33. We share effective practices across the organization so that we can learn from our experiences *This question is required.
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34. We have good relationships with our partners and suppliers *This question is required.
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35. Our organization offers healthy workplace programs and it is easy to participate in these programs. *This question is required.
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